NEW DELHI: Air India has begun reviving its lounges. The Tata Group airline has appointed Hirsch Bedner Associates (HBA), a leading hospitality interior design firm, to refurbish its lounges at Delhi Airport’s Terminal 3 and New York JFK Airport’s Terminal 4. AI says its lounges at these two places will “emerge as signature lounges after extensive refurbishment and rebuild which is planned to commence shortly, extending a world-class lounge experience to over four lakhs premium guests flying with Air India.” AI says it is “parallelly working to expand its lounge network to other major airports in India and abroad, intending towards offering similar enhanced lounge experience for its first-class, business-class, eligible frequent flyer programme and Star Alliance members.”
The lounges at IGIA and JFK will be designed to reflect the rich cultural heritage of India with world-class state-of-the-art amenities “embodying the vibrant spirit of the new Air India – a global airline with an Indian heart.In sync with India’s rich culinary traditions, the lounges will offer a diverse and delectable selection of Indian and international cuisine wrapped in class and comfort,” the airline said in a statement.
AI chief customer experience officer Rajesh Dogra said: “We are committed to offer the highest standards of service to our guests as part of our transformation journey, and the association with HBA will help us extend a warm and welcoming lounge experience that embodies the essence of Air India’s commitment to excellence. In the last one year, we have taken several initiatives to enhance customer experience, including digital channels, airport, inflight services, and contact centre. The redesigned lounges will further strengthen our customer proposition.”
HBA has created award-winning projects for leading global institutions like the Taj group, Marriott, InterContinental, Hilton as well as Singapore Airlines. The collaboration with HBA will allow Air India to “redefine new standards in comfort and aesthetics of its lounges and offer the best-in-class lounge experience for its guests.”
“We are honoured to partner with Air India and are dedicated to delivering an exceptional hospitality design experience. Our primary focus is to create a meaningful environment for Air India passengers allowing them to experience the airline’s inspirational brand and lounges in a fresh and innovative way,” said HBA co-CEO Ian Carr.
The lounges at IGIA and JFK will be designed to reflect the rich cultural heritage of India with world-class state-of-the-art amenities “embodying the vibrant spirit of the new Air India – a global airline with an Indian heart.In sync with India’s rich culinary traditions, the lounges will offer a diverse and delectable selection of Indian and international cuisine wrapped in class and comfort,” the airline said in a statement.
AI chief customer experience officer Rajesh Dogra said: “We are committed to offer the highest standards of service to our guests as part of our transformation journey, and the association with HBA will help us extend a warm and welcoming lounge experience that embodies the essence of Air India’s commitment to excellence. In the last one year, we have taken several initiatives to enhance customer experience, including digital channels, airport, inflight services, and contact centre. The redesigned lounges will further strengthen our customer proposition.”
HBA has created award-winning projects for leading global institutions like the Taj group, Marriott, InterContinental, Hilton as well as Singapore Airlines. The collaboration with HBA will allow Air India to “redefine new standards in comfort and aesthetics of its lounges and offer the best-in-class lounge experience for its guests.”
“We are honoured to partner with Air India and are dedicated to delivering an exceptional hospitality design experience. Our primary focus is to create a meaningful environment for Air India passengers allowing them to experience the airline’s inspirational brand and lounges in a fresh and innovative way,” said HBA co-CEO Ian Carr.
